Rules & Terms — The Pokies 114

Introduction

Welcome to The Pokies 114 rules page. We tested our onboarding and core processes to ensure clarity and fairness. This page sets out the rules and terms that govern use of The Pokies 114 gaming platform (the "Platform"). These rules are legally binding between you, the player, and the operator. By registering or using the Platform you confirm that you understand and accept the terms laid out here.

Company and Regulation

The Pokies 114 is operated by a company registered under number 3-102-841524, established in 2021 and based in Costa Rica. Our office is located approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The Platform operates in accordance with regulatory requirements and follows industry guidance from PAGCOR to provide a secure and reliable betting environment. Our management and compliance teams continuously review procedures to meet applicable legal and regulatory standards.

Scope of These Rules

These rules apply to all interactions with The Pokies 114 via web, mobile and other internet-enabled devices, including deposits, wagers, promotions, withdrawals and account management. Read the full document before registering. If you disagree with any provision, do not use the Platform.

Eligibility and Responsible Use

To use The Pokies 114 you must meet the following eligibility criteria. We regularly test our verification flows and our results show these checks are enforced to protect players and the Platform.

• You must be at least the legal gambling age in your country of residence.
• You may only play from jurisdictions where online gambling is permitted by law.
• Your account must be registered in your real name and contain accurate personal details.
• You must not be subject to a self-exclusion, exclusion order, or have been blocked from gambling by any operator.

Account Registration and Verification

Our account creation and KYC processes are designed to comply with anti-money laundering (AML) and consumer protection rules. During registration and later stages we may request documentation to confirm identity, age, address and payment methods.

• Required information may include full name, date of birth, email, phone number and residential address.
• Verification documents may include a government-issued ID, proof of address and a copy of the payment method used.
• We will suspend or restrict accounts that fail to supply requested verification documents.

Deposits — What to Expect

Deposits are credited to your account once we receive confirmation from the payment processor or financial institution. We have tested common deposit routes and summarise typical behaviours below.

• Deposit methods and available currencies vary by region and will be presented in your account payment section.
• Deposit limits may apply depending on the method and jurisdiction.
• We may require documentary evidence for certain transactions to comply with AML checks.
• Only use payment methods registered in your name unless otherwise approved by Support.

Withdrawals — Timing and Requirements

We aim for fast withdrawals but processing times can vary by method and banking partner. Our internal testing and real-world support inquiries show that allowing for verification processing time is essential.

Wagering Requirements and Bonus Conditions

Promotions and bonuses are offered to enhance play but come with specific conditions. We regularly audited promotional terms and our results show that adherence to these conditions prevents disputes and ensures fairness for all players.

• Each bonus has explicit terms indicating eligible games, contribution rates and wagering requirements.
• Bonuses earned or given may be subject to wagering (play-through) before a withdrawal is allowed.
• Promotional offers are valid only on the games or game types specified in the offer.
• Using strategies to unfairly meet wagering requirements when a bonus is active is prohibited; we reserve the right to void winnings if abuse is detected.
• Only one account may use a given credit/debit card. Multiple accounts sharing the same card may be restricted and winnings cancelled.

Examples of Bonus Scenarios

1. If you deposit via PayID and receive a deposit bonus, you must play through the deposited amount at least 1x before requesting a withdrawal (unless different terms apply to the bonus).
2. If you deposit with a Credit Card and a bonus is awarded, you must play through the deposited amount at least 3x before making a withdrawal request.
3. Some free spins or promotional credits may only be valid on selected slot titles; playing games excluded from the offer may lead to forfeiture of winnings associated with that bonus.

Prohibited Conduct

To protect the integrity of gameplay and other users, the following conduct is prohibited and may result in account suspension, cancellation of bets and forfeiture of funds.

• Collusion, coordinated wagering, or any attempt to manipulate game outcomes.
• Use of automated bots, scripts or programmed devices to place wagers or influence gameplay.
• Using multiple accounts to exploit bonuses or promotions unless explicitly authorised by us.
• Attempting chargebacks or reversing transactions without contacting our support team first.
• Providing false information during registration or verification.

Game Malfunctions and Errors

Occasionally software or communication errors may affect gameplay. Our technical team continuously monitors platform stability. Based on our testing and incident reviews, the following procedures apply:

• If a game malfunction is detected we may void affected rounds or bets and restore balances where appropriate.
• Players should not attempt to take advantage of known system errors; exploiting such errors may lead to account suspension and legal action.
• If funds or gameplay are lost due to a malfunction we will investigate with third-party suppliers and, at our discretion, determine whether funds are returned.

Account Suspension, Closures and Appeals

We may suspend or close accounts where there is suspicion of rule breaches, AML concerns, fraud, or a violation of local law. In such cases:

• We may withhold funds while we conduct a full investigation.
• We will notify you of the action and the reason where disclosure does not conflict with an active investigation or legal process.
• If you want to appeal a decision, contact Support with any relevant documentation; we aim to respond within a reasonable timeframe after receipt of the appeal.

Responsible Gambling and Self-Exclusion

The Pokies 114 is committed to promoting responsible play. We provide tools and support options to manage betting activity. Our testing of responsible gambling flows shows that timely interventions reduce harm and improve player outcomes.

• Players can set deposit limits, loss limits, session reminders and other controls (where available) via their account or by contacting Support.
• Self-exclusion requests will be honoured and may result in permanent account closure depending on jurisdiction and internal policy.
• If you feel your gambling is becoming a problem, seek professional help and make use of self-exclusion and limit tools immediately.

Security, Privacy and Data Handling

We treat personal data and financial details with high standards of security. Our privacy and data handling practices comply with applicable law and are designed to protect your information. We may use your data for verification, anti-fraud checks, regulatory reporting and to provide customer support.

• We will only share your data where required by law or with service providers who operate under strict confidentiality obligations.
• Player accounts do not accrue interest and The Pokies 114 is not a regulated financial institution.
• Keep your account credentials secure. Do not share your account details with anyone.

AML, Fraud Prevention and Chargebacks

We operate robust AML and fraud detection systems. From our operational experience, delays or temporary holds on transactions may occur while we validate information to comply with legal obligations.

• We may request transaction records, proof of source of funds and identity documents.
• Repeated chargebacks or any attempt to reverse transactions without prior engagement with our Support team may lead to account closure and legal action.
• If a withdrawal is returned by your financial institution, we will contact you and seek an alternative method to return your funds.

Payments Table — Summary of Key Rules

Promotions, Bonus Abuse and Collateral Conditions

Promotional offers are finite and conditional. Our compliance tests demonstrate that clear rules reduce disputes and abuse.

• We reserve the right to void bonuses and related winnings where we reasonably suspect abuse, collusion, or rule circumvention.
• Wagers intended only to meet wagering requirements without genuine play (for example, minimal-risk hedging across correlated markets) may be considered abuse.
• We may restrict or exclude players from bonuses at our discretion.

Dispute Resolution and Governing Law

If you have a dispute regarding your account or a transaction, contact our Support team with full details and documentary evidence where possible. We will investigate and respond within a reasonable period.

• Decisions regarding disputes will be made according to these rules and applicable law.
• Where relevant, matters may be referred to regulatory bodies or independent dispute resolution services if required by regulation.

Final Provisions and Amendments

We reserve the right to update or amend these rules at any time to reflect regulatory changes, operational requirements or fairness considerations. Where material changes are made we will notify affected players as required by law or regulation and publish the updated rules on this page.

How We Test and Enforce These Rules

Our compliance and operations teams run continuous monitoring and periodic audits. We tested randomly selected account journeys and internal incident reports to validate enforcement. Our results show:

• Verification requests reduce fraudulent activity and protect legitimate player balances.
• Clear bonus rules and automated contribution tracking reduce disputes when withdrawals are requested.
• Rapid communication and transparent hold reasons improve player trust during investigations.

Contact and Support

If you need help with any matter relating to these rules, account verification, deposits or withdrawals, contact our Support team through the channels available in your account. When contacting Support include as much detail as possible to expedite resolution.

Summary — What You Need to Know

Below are the most important points to remember when using The Pokies 114:

• Register only if you meet your jurisdiction's age and legal requirements.
• Use payment methods in your name and be ready to verify identity and source of funds.
• Observe bonus terms and play-through requirements before requesting withdrawals.
• Avoid collusion, bots, multiple accounts and exploitation of system errors.
• We may suspend accounts and withhold funds where breaches or suspicious activity are detected.

Acknowledgement

By continuing to use The Pokies 114 you acknowledge that you have read, understood and accepted these rules. We are committed to fair play and transparency — our testing and operational practices are designed to support that commitment.

Legal Notice

This page reflects the current rules and policies of The Pokies 114 at the time of publication. It does not constitute professional legal advice. For questions about how the rules apply in your jurisdiction consult a legal professional.

Effective Date

These rules are effective as of the date published on our platform. We will publish the date of the latest update on the Platform's rule or terms page.

Appendix — Quick Reference

• Company registration number: 3-102-841524
• Established: 2021
• Registered base: Costa Rica
• Regulatory guidance: PAGCOR

Thank you for choosing The Pokies 114. Play responsibly.